Solution Integration & Operations Engineer (Saudi National)

Preferred Nationality : Saudi National

We are looking for profile of Solution Integration & Operations Engineer to support current teams.

In the perimeter of DelOps Team, the contractor will participate in the operations (RUN phase) and delivery (BUILD Phase where needed) of solutions to end customers. The contractor will work with teams (mainly Project managers, Service Delivery Managers, R&D department and other DelOps members) to succeed his mission - language written / spoken is English.

Tasks description during the contractor mission :

RUN Phase Project :

• Technical support of Cloud, On-Premises, and Hybrid services
• Design and implement changes into the systems
• Maintain and enhance internal tools to improve service industrialization for Cloud and On- Premises services
• Provide technical guidance for new or evolution of services and for consolidated technical analyses
• Lead the optimization of service reliability, performance and security
• Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs
• Responsible for product and technical knowledge ramp-up of the Tier II Support team
• Participate in the definition of production requirements
• Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
• Participate at the preparation and review of technical product & customer specific documentation
• Maintain all technical documentation up to date and with quality o Participate in the 24 / 7 shift rotation in the team

Build Phase Project :

Install and configure the solution on hardware or VMware ;

Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements;

Write some technical documentation ;

Review the customer acceptance plan documents and updated if needed ;

Follow the Thales process and best practices defined within DES ;

Assist the development and validation team during the project ;

Provide visibility to Validation Technical Leader and Project Manager on his / her work progress (actual and estimated time to complete tasks) ;

Execute the acceptance test plan with the customers

Write the Operation and Maintenance Guide(OMG)

Requirements

Diploma :

Degree in computer Science, Telecom, or related discipline

Expected Seniority :

At least 3-5 years of experience in similar position

Mandatory skills :

Unix systems - Has to have basic linux experience (at least 1 year using linux). Needs to know by hard basic linux commands (ps, netstat, rsync, netcat, umask).

Shell or python or perl scripting programming - Needs to be able to read & understand basic shell scripts. Has to be autonomous in one of the 3 languages for linux tasks automation (bash, python, perl).

Semi-optional – at least one should be autonomous :

Network - Understands IPv4 protocol (network size, broadcast, default gateway). Knows how packet routing works (able to configure static route or default gateway).

SQL Language - Should be able to write SQL queries (SELECT, INSERT, UPDATE). Should be able to do table joins and filter out the necessary values.

Apache and other webservers—Understands the concept of Apache virtual hosts, is able to configure basic proxy setup, and understands Directory / Location directives.

Has experience with SSL certificates configuration and knows the difference between Basic / Mutual authentication.

Tools :

Linux / SUN Solaris OS

Unix / Shell scripts

Monitoring (SNMP, JMX, Nagios / OP5 Monitoring, ELK Stack)

Network administration tools (switches, firewall, etc)

Oracle 11,12 scripting (PL-SQL / SQL) / Cassandra

GCP / AWS Cloud formation

Mercurial, Git (CodeCommit)

SoapUI

JavaCard / APDU smartcard protocols analysis

Clusterware (Veritas cluster, pacemaker)

Back up tools (Veritas netbackup)

Volume management (Veritas Volume Manager, LVM)

VMware usage and admin

JMeter

Spy tool / Universal Tracer

MS Outlook, Word, Excel, Power Point, Visio

ServiceNow

Mission description :

Technical skills :

UNIX systems Expert level

Shell or python or perl scripting programming Autonomous level

Network (LAN, WAN, Web, Security) Autonomous level

TCP / IP protocol and client / server architecture Autonomous level

SQL language Basic level

Apache and other webservers Basic level

Kubernetes Basic level

Docker Basic level

Cassandra Basic level

Ansible Autonomous level

ELK Stack Basic level

Git Autonomous level

Log analysis and troubleshooting Basic level

SOAP and HTTP protocols Basic level

WebLogic Server Basic level

Veritas Cluster (installation, configuration and design) Basic level

MySQL Database Administration Basic level

Oracle Database Administration Basic level

Amazon web services Basic level

Understanding of Java EE (language, architecture, concepts) Basic level

Storage technologies and architecture (SAN, RAID) Basic level

Main SIM Card and Global Platform standards It is a +

SMS-C protocols It is a +

Hardware architecture and sizing It is a +

Quotation of integration activities It is a +

Other Application servers : tomcat, jboss, and others It is a +

Geo-Redundancy concepts It is a +

Languages :

English

Soft skills :

Good personal communication

Oral & written presentation

Fast learning

Self-confident and self-motivated

Ability to work under pressure

Result-oriented

Strong team player

Logical reasoning

Ability to understand and apply priorities

Basic understanding of ITIL Processes

Conflicts resolution (internal and external)

Customer Relationship Management

Problem solving

Independent

Initiative

Knowledge sharing

Creative

Systemic thinking- Organized

Detailed person

Negotiation

Leadership

Charismatic

Benefits