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Customer Service Assistant

Customer Service Assistant

Speed Code for Information TechnologyWorkFromHome, Medina Province, Saudi Arabia
15 days ago
Job description

Responsibilities

  • Respond promptly and professionally to customer inquiries via email, chat, and phone.
  • Assist customers in troubleshooting issues related to mobile apps and digital platforms.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with technical teams to elevate and resolve complex issues.
  • Provide clear and concise information about products, services, and company policies.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Identify recurring customer concerns and suggest process improvements.
  • Support onboarding and orientation for new customers using digital solutions.
  • Maintain up-to-date knowledge of company products and services.
  • Contribute to a positive, team-oriented remote work environment.

Qualifications

  • 1-2 years of experience in customer service, support, or a related field.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a remote, fast-paced environment.
  • Proficiency with CRM systems and customer support tools.
  • Demonstrated ability to handle multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to delivering high-quality service.
  • Basic technical aptitude to assist with digital products and platforms.
  • Strong organizational and time management skills.
  • Willingness to work flexible hours as needed.

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