Sharepoint — L2 IMS Engineer

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Sharepoint — L2 IMS Engineer (Banking) to join us on our journey in advancing the technological world through innovation and creativity.

Role Summary

Own L2-level operations for Sharepoint within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO / RPO.

Key Responsibilities

• Provide L2-level support for Sharepoint in a mission-critical banking environment.
• Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
• Operate under ITIL processes (Incident / Change / Problem / Knowledge).
• Maintain high availability, performance, and security; participate in DR / BCP drills.
• Own complex incident troubleshooting and approved changes for the platform.
• Conduct root cause analysis for recurring incidents; implement permanent fixes.
• Tune configurations and schedule jobs to improve performance and reliability.
• Coordinate vendor TAC cases and firmware / patch planning; validate after-change health.

Required Tools & Technologies

Experience Requirements

Soft Skills & Banking Behaviors

Why Us

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law.

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