Associate Director, Coverage

JOB PURPOSE To develop and maintain relationships with an assigned client portfolio of clients through understanding the clients' requirements, close collaboration with other teams such as Products Teams, Group Credit, Treasury and Global Markets Group, etc., and recommending suitable solutions / sophisticated products and services to the Head of CMB for feedback and approval. The role holder is also responsible for ensuring delivery of high quality of service to the clients while meeting the client requirements and enabling client satisfaction.

KEY ACCOUNTABILITIES

Client and Market Analysis :

Participate in the financial analysis conducted on clients and their respective industries / markets to identify potential opportunities and risks.

Client Relationship Management :

Visit and provide continuous support to clients in order to satisfy their daily transactional requirements, enquiries, and documentation needs. Follow up with other sub-departments / departments on credit / facility requests to ensure clients’ requests are met on time. Assist the coverage banker / team in making basic calls to clients and following up with them on services provided by FAB and other requirements as directed by the Head of CMB or Executive Directors / Directors, to build capability of the CB sub-department. Review facility documents and follow up with clients to ensure that they submit renewed or missing documents on time. Convey potential client acquisitions to the Head of CMB or Executive Directors / Directors while providing them with clients’ needs and due diligence to conduct credit assessments / appraisals and pass them for approval. Work closely with the Client Service team to guarantee the highest quality of service to the clients in the portfolio.

Financial Performance :

Achieve individual and team financial performance targets. Identify and develop cross‑selling opportunities and increase the cross‑sell ratio with key clients. Ensure account plans are prepared and maintained for all key clients. Maintain all clients’ files / documents. Ensure all credit reviews are submitted on time and agreed conditions are met. Adhere to process KPIs and ORM, BCP & internal audit requirements.

DAY‑TO‑DAY ACTIVITIES Assist the Head of CMB or Executive Directors / Directors in day‑to‑day administrative and transactional activities such as client calls, documentation follow‑up, updating pipeline, and any other activities in the unit / team to ensure continuity of work and the delivery of effective and high‑quality outputs. Manage and follow up on KYC and compliance requirements to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.

CREDIT APPROVAL Collect credit requests and documents from the clients in the portfolio and conduct initial analysis to check plausibility against preliminary rejection criteria and submit necessary documents to Group Credit in order to facilitate the credit analysis and approval process. Assist Group Credit in developing the CAs through provision of relevant client documents and inputs, and review the final CAs to ensure quality and completeness before approval. Ensure the quality of the credit portfolio is maintained by assisting in reviewing proposals and identifying and assessing all risks inherent in credit exposures.

INTERNAL COLLABORATION Develop a close working relationship with all departments including Product partners (Debt Markets, Global Transaction Services, Islamic Banking, Corporate Finance, and Treasury & Global Markets Group) to contribute to cross‑selling opportunities.

POLICIES, SYSTEMS, PROCESSES, AND PROCEDURES Follow all relevant sub‑departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

MIS AND REPORTS Assist in the preparation of timely and accurate statements and reports to meet the unit’s requirements, policies, and standards.

MINIMUM QUALIFICATION

Bachelor’s degree in Finance or related discipline.

Master’s degree in Business Administration is preferred.

KNOWLEDGE, SKILLS, AND ATTRIBUTES

Knowledge of the banking sector and FAB’s products and business strategies.

Ability to work under pressure and adjust quickly to changing priorities.

Computer proficiency.

Ability to analyse and research information.

Banking software systems proficiency.

Data analysis and financial modelling skills.

Credit analysis and FOREX skills.

Communication skills.

MINIMUM EXPERIENCE 2 – 4 years of experience in banking or a similar area.

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