Business Development Manager - Emergency Services

Business Development Manager - Emergency Services The Business Development Manager - Emergency Services will lead and drive growth while providing innovative solutions in the emergency services sector, with a particular focus on the Kingdom of Saudi Arabia. This role is critical for building partnerships, delivering tailored solutions, and aligning our offerings with the strategic priorities of emergency services agencies and related organizations in the region.

Key responsibilities include :

Generating and securing new business, as well as driving organic growth, within the Emergency Services capability across the region.

Collaborating with Business Units and the Business Development team to shape and design new market-facing value propositions.

Leading the development of appropriate solutions for bids, supported by subject matter experts (SMEs).

The ideal candidate will possess exceptional interpersonal and negotiation skills, along with strong analytical and problem-solving abilities.

This role reports to the General Manager for KSA & Emerging Markets, based in Riyadh, Saudi Arabia.

Key Accountabilities Strategic Business Development

Lead, identify, develop, win and close new business opportunities in the emergency services sector across KSA.

Lead and deliver against a GBP19m new business ACV target for 2025.

Build and maintain strong relationships with government agencies, private sector stakeholders, and international organisations.

Lead market analysis and research to identify emerging trends and customer needs in the emergency services domain.

Solutions Development

Lead and collaborate with internal teams to design and deliver customised solutions for fire services, medical emergencies, disaster management, and other emergency operations.

Accountable for ensuring solutions align with the client’s operational goals and meet regulatory and safety standards in KSA.

Provide expertise in modern technologies, for enhanced emergency response capabilities.

Stakeholder Engagement

Lead and advocate for Serco at a senior level externally and internally.

Represent the company at industry conferences, trade shows, and networking events in KSA and the GCC region.

Prepare and deliver presentations and proposals to potential clients, highlighting value propositions.

Act as a trusted advisor to clients, offering strategic guidance and insights for their emergency response systems.

Project Oversight

Oversee the implementation of projects, ensuring timelines, budgets, and quality standards are met.

Work closely with cross-functional teams, including engineering, operations, and procurement, to ensure seamless delivery.

Reporting and Compliance

Maintain detailed records of business development activities and provide regular updates to senior management.

Ensure compliance with local laws, regulations, and cultural considerations in KSA.

Seniority level Mid-Senior level

Employment type Full-time

Job function Business Development

Public Safety

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