Office Manager - Laysen Valley Office

PwC Middle EastRiyadh, Riyadh Region, Saudi Arabia

30+ days ago

Job description

Join to apply for the Office Manager - Laysen Valley Office role at PwC Middle East

Job Description & Summary

Provide strategic leadership for multi-disciplinary office management operations including quality assurance and policy reviews.

Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

Provide strategic leadership for multi-disciplinary office management operations including quality assurance and policy reviews.

Responsible for the smooth running of local office operations, including administrative support, material supplies and front desk personnel, under the guidelines set forth by the Senior Manager. In addition, acts as the main liaison between Front Office (LoS) and Back Office (Support functions) staff for directing to services and facilities.

Ensures the smooth operations of the office by coordinating administrative support in an efficient and effective manner and that consumables and supplies are arranged for.

Primary Responsibilities

Financial

In line with Procurement guidelines, work with finance and purchasing with regards to providing office needs including supplies, consumables, stationery, office machinery, shredding, cleaning, and related service agreements
Liaise with procurement with respect to RFPs on wider office purchases
Manage the relationship with external vendors, develop and maintain vendors portfolio. Review the LPOs issued for vendors, follow up with finance for payments.
Coordinate local internal events such as office events with close liaison with Cluster Office Senior Manager while abiding by budget
Propose cost saving solutions as appropriate
Assist in the preparation of the office budget. Adhere to the allocated budget for the Office Services function
Manage the provision of Meeting Room Services- bookings, catering, equipment, e.g. Audio Visual equipment.

Customer

Strategically manage office space in the LV office by maximizing utilization (workspace and parking) and proposing solutions for our fast-growing staff population.

Support in the development of policies and procedures and ensure that they are being followed by the team

Work towards being a high quality internal service provider and to ensure that all administrative support requirements are being met

Handle and report ad-hoc issues as they arise

Act as an interface between administrative staff and management

Review the LPOs issued for vendors, follow up with finance for payment

Act as a key liaison with the LV office landlord to facilitate communication and address any issues.

Internal Process

Provide efficient internal administrative services including courier, mail, cars, limousine services, office supplies etc

Work closely with BR team to ensure Office policies are adhered to with respect to security, fire warden and emergencies

Introduce new processes or optimise current ones to improve quality of office services and EAs

Ensure that a positive, well-maintained work environment is provided for staff

Learning and Growth

Coach and develop direct reports, overseeing their assigned tasks and dealing with any issues that arise

Recruit and onboard new office admin staff

Act as people manager for direct reports

Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Ensure quality assurance in all day-to-day office management operations, including overseeing the office management team.

Maintain high levels of customer service while ensuring that staff feel motivated and productive.

Develop KPIs for the office management service to track performance and improvements.

Coach and upskill junior team members, overseeing their tasks and addressing any issues that arise.

Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

Knowledge, Skills, And Abilities

Education

Bachelor's degree required

Fluency in spoken and written English, proficiency in Arabic is an advantage

7+ years' experience of providing office services in a professional services environment, or equivalent internal experience

Experience with a professional services firm preferred

Prior people management / team lead experience

Knowledge And Skills

Pragmatic and objective approach to problem solving and ability to multitask

Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions

Strong interpersonal and consultative skills in order to consult and build strong credible relationships with a broad range of stakeholders

Strong managerial presence with customer focus and ability to manage a team to provide high level of service

Strong coaching and mentoring skills

Excellent oral and written communication

Demonstrates sensitivity together with the ability to negotiate effectively and influence others when appropriate

Seeks and applies knowledge and skills, continually striving to improve within role. Advocate best practice in this regard to others.

This role requires an effective team player who is able to promote and demonstrate one Firm and team working, contributing to the goals and objectives of the office management function

Should possess a strong focus on customer service for both internal and external clients. Advocate best practice in this regard and demonstrate in role

Will need to keep up to date with Office Management best practice, changes to systems policies and procedures

Must be flexible, able to work with change, adapting as appropriate and encouraging others to do so

Ability to work accurately whilst under tight time constraint and high-quality standards

Knowledge of all relevant local legislation and regulations including Contractors

Knowledge of the firm's supplier contracts

Discretion skills and ability to maintain confidential data

Education (if blank, degree and / or field of study not specified)

Degrees / Field Of Study Required

Degrees / Field of Study preferred :

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Coaching and Feedback, Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Creativity, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Embracing Change, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering {+ 66 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative

Industries

Business Consulting and Services

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Office Manager • Riyadh, Riyadh Region, Saudi Arabia