ServiceNow ITOM Freelance Consultant - Riyadh / Remote

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the Saudi Arabia region. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you!

Role Summary As a Senior Technical Consultant ITOM at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on IT Operations Management and Event Management solutions. You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the Saudi Arabia region. Take part in one of the biggest implementation projects in Saudi Arabia, working with some of the most important clients in the region.

Qualifications & Responsibilities

ServiceNow Expertise : Minimum of 5 years of direct, hands‑on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in ITOM modules.

Technical Proficiency : Strong knowledge of ServiceNow platform customization.

Certifications : Certified Implementation Specialist (CIS) certifications in ITOM modules highly preferred.

Project Management Skills : Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.

Communication Skills : Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.

Language : Fluency in English is mandatory. Arabic is a plus.

Key Details Location : Riyadh (remote possible, better on-site). Start : ASAP

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