Company Overview
At Motorola Solutions we believe that everything starts with our people. We are a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that is critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Software Deployment - SI International
Job Description
Motorola Solutions is seeking a highly motivated and experienced Senior Project & Service Delivery Lead for a major software project deployment in Saudi Arabia. This is a unique opportunity to lead a critical project for a valued customer encompassing the successful implementation, testing, acceptance and ongoing warranty and maintenance services; to ensure long-term customer satisfaction.
System Integration
Lead the deployment integration testing and acceptance of various hardware, software and network systems to create a seamless and efficient solution. Collaborate with various technical teams including system engineers, developers and network specialists. Ensure all components of the solution work seamlessly together adhering to contractual deliverables while following internal best practices.
Project Management
Responsible for the end-to-end delivery of the project ensuring it meets all contractually agreed scope, timelines, quality and budget parameters. This includes leading project team, resources, scope, financials and schedule effectively. Beside this you have to utilize project management tools and methodologies to forecast financials, track progress, identify risks, mitigate challenges and initiate change requests. Lastly it is key to ensure proper stakeholder management internally and externally and conduct project reviews and reporting throughout the lifecycle of the contract.
Customer Management
Serve as the primary point of contact for a very large and strategic customer. This means building and maintaining strong relationships and proactively identifying and addressing customer needs and concerns. You need to facilitate effective communication and collaboration with the customer throughout the project lifecycle. Finally you will act as a key internal and external relationship interface for the quality of the product and our services, the introduction and progression of enhancements and act as a key customer conversational partner for future directions aligned with the overall Motorola Solutions strategy.
Post Project Support
Lead a smooth handover from project delivery to sustainment operations at our M&SS organization within Motorola Solutions. Manage the ongoing warranty and maintenance services, proactive and reactive maintenance ensuring system operability and service level agreements at contractual commitments. For this you need to implement comprehensive support processes based on current Motorola processes, tools and guidelines including incident management, problem resolution and knowledge management. You have to ensure that the customer receives timely and effective support for deployed systems while you proactively identify opportunities for system enhancements and future growth.
Team Management
Lead, mentor and motivate a team of SI and M&SS professionals. This means effectively delegating tasks and responsibilities, fostering a collaborative and productive team environment and providing guidance, training, coaching and development opportunities to the team members. It will be essential to build a strong team culture that is focused on customer centricity and high performance to drive an efficient collaboration between remote and local teams.
Financial and Contract Management
Manage effectively the project financials including revenue, cash collection and budgets; ensuring costs are controlled and aligned with the approved pro forma P&L statement, revenue is accurately forecasted and recognised and cash flow is managed as per plan. This includes tracking the project expenditures and monitoring financial performance, identifying cost-saving opportunities and implementing them to optimize project profitability. Beside it is imperative for the role to ensure all legal and taxation compliance of all our products and services according to local and international laws and rules.
Basic Requirements
It will also be beneficial (not mandatory) if you have :
Personal Attributes
Other requirements
Successful applicants will be required to pass a security clearance as defined in the contract.
Ability to travel on a regular basis often on short notice mainly within Saudi Arabia at times internationally.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Company
Motorola Solutions Arabia Inc. Saudi Branch
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorola to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills we still love to hear why you think you’d be a great addition to our team.
Key Skills
Electrical Engineering, Clinical Research, Corporate Sales, Key Account, AutoCAD Drafting
Employment Type
Full-Time
Experience
Senior IC
Vacancy
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Senior Project • Riyadh, Riyadh Region, Saudi Arabia