Senior Software Development Engineer.

Senior Software Development Engineer / Application Support :

• Applications Production  environment management with knowledge on Windows OS  and Linux OS  Servers management.
• Follow policies and procedures  on Change Management and IT Governance standards.
• Cybersecurity  Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge :  experienced on development outcomes including compiled files and configurations files of web applications and web servers' management.
• Troubleshooting live applications in Collaboration with Infrastructure teams  ( Systems, Networks, and IT Security ) and provide RCA report.
• Level 3 Support :  Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management :  Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management :  Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring :  Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support :  Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments :  Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation :  Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management :  Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement :  Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement :  Stay current with the latest technologies and best practices in application support.
• DevSecOps :  regular activities on development lifecycle and manage pipelines, configurations, and maintenance.

Requirements

Saudi Only

4 - 8 years of experience