Application Support

Application Support

Quantity : 2

Salary : Flexable

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
• Follow policies and procedures on Change Management and IT Governance standards.
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge : experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
• Troubleshooting live applications in Collaboration with Infrastructure teams ( Systems, Networks, and IT Security ) and provide RCA report.
• Level 3 Support : Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management : Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management : Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring : Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support : Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments : Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation : Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management : Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement : Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement : Stay current with the latest technologies and best practices in application support.
• DevSecOps : regular activities on development lifecycle and manage pipelines, configurations, and maintenance.

#J-18808-Ljbffr