AI Product Manager / Customer Care

Overview

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

As an AI Product Engineer, you will be instrumental in defining and leading the vision, strategy, and execution of AI-powered solutions that elevate customer experiences. You’ll play a key role in transforming emerging technologies—such as Large Language Models (LLMs), generative AI, and automation—into customer-centric products that deliver measurable business value.

Help us shape the future of communication by :

Responsibilities

Owning and maintaining the AI product roadmap, balancing innovation with business priorities while aligning with organizational goals.

Leading the development of AI / ML-powered solutions, working closely with data scientists, engineers, and cross-functional teams to deliver scalable, high-impact products.

Translating complex AI concepts into clear business outcomes, ensuring alignment between technical capabilities and customer needs.

Conducting customer and market research (interviews, competitive analysis, trend tracking) to uncover opportunities for AI-driven innovation.

Defining and monitoring success metrics and KPIs, using data-driven insights to iterate on features and optimize performance.

Managing the full product lifecycle from ideation, prototyping, and backlog prioritization to testing, deployment, and scaling.

Ensuring products are built with ethical AI principles, adhering to fairness, transparency, and data privacy best practices.

Partnering with customer-facing teams to gather feedback, validate solutions, and drive adoption.

Qualifications

4+ years of product management experience with a proven track record of delivering successful products.

1+ years leading AI initiatives or strong experience with data-driven products and demonstrated interest in AI / ML.

Solid understanding of AI technologies, including LLMs, generative AI, NLP, and automation frameworks.

Hands-on experience with AI prototyping tools, APIs, and developer ecosystems.

Ability to translate customer and business needs into technical requirements and prioritize effectively.

Strong data-driven mindset with experience defining KPIs and leveraging analytics to guide product decisions.

Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field (or equivalent experience).

Excellent communication and presentation skills for engaging stakeholders, executives, and customers.

Ability to shift seamlessly between strategic vision and tactical execution.

Experience working in fast-paced SaaS or startup environments.

Previous experience in customer service platforms or conversational marketing.

As a Unifone you will receive a range of benefits :

Competitive salary and bonus.

Unifonic share scheme (we are all owners!).

30 holiday days after the first anniversary.

Your Birthday off!

Spend up to 25 days per year working from anywhere in the world!

Paid leave for new parents.

LinkedIn learning license.

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