IT Support

Overview

Job Title : IT Support / Executive.

Job Purpose : Monitors and maintains the computer systems and networks of the organization. Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems in a timely manner.

Responsibilities

• Ensure all users related support issues are addressed with the TAT norms. Providing full support on all kind of IT related issues, examples – issues related to email, printer, internet access, password, etc. and maintain track records for all of them.
• Email administration.
• Provide and set up laptops for new employees.
• Asset & contract updation in support portal, endpoint security solutions and testings.
• Technical support : Setting up VC and WebEx (e.g. business reviews, meetings etc.) for all other locations on time. Guest internet connections, trainings etc.
• Taking backup of resigned users data and shared to the business upon request.

Qualifications

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