Sales Business Retention Lead - Arabic and English fluent

About the Role

As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.

Responsibilities

• Address the most complex customer retention challenges.
• Oversee and manage strategic customer records.
• Develop and execute cutting-edge customer retention strategies.
• Perform in-depth follow-ups to guarantee customer satisfaction.
• Provide authoritative product and service information.
• Mentor and guide junior associates in addressing escalated issues.
• Spearhead advanced retention-focused sales initiatives.
• Collaborate with senior management for high-impact problem resolution.
• Conduct in-depth analysis and strategic reporting on customer feedback.

Skills

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