Rider Health and Safety Manager

Responsibilities

Develop and implement rider health and safety programs, policies, and procedures in compliance with local regulations and industry best practices.

Conduct regular safety assessments and risk evaluations for riders' work environments and delivery routes.

Monitor riders' compliance with safety protocols and provide guidance for improvement.

Manage safety-related data and generate reports to track and analyze safety performance metrics.

Ensure customer delivery experience and safety (food safety practices, rider-customer interaction, hygiene, etc.)

Research, evaluate, and implement solutions (internal / external) to improve rider and customer safety.

Run health and safety initiatives / events for the riders’ community, including safe driving, well-being initiatives, etc.

Set up an accident and incident reporting framework as well as a safety complaints / escalation system.

Identify safety issues, propose solutions, and provide recommendations.

Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads.

Make critical decisions that support the Division's strategic and tactical direction.

Establish the plans for the respective functions / teams and provide inputs that support the Division’s goals and objectives.

Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.

Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.

Governance and Resilience

Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.

Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.

Uphold a high-performance working environment and promote HS’s Values.

Budget Management

Manage and own the budgeting cycle and provide input to the budgeting process.

Ensure effective utilization of the function's budget, and report accurately on progress and challenges.

Investigate and propose implementing strategies that result in a positive financial impact for HS.

Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.

Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.

QUALIFICATIONS / REQUIREMENTS Knowledge and Experience

6 - 8 years of relevant experience.

Strong knowledge of health and safety regulations.

Proficiency in data analysis and reporting.

Excellent analytical and problem-solving skills.

Effective communication and interpersonal skills.

Education and Certifications

Bachelor’s degree in occupational health and safety, or a relevant field is required.

A master’s degree in a relevant field is preferred.

Seniority level Mid-Senior level

Employment type Full-time

Job function Other

Industries Technology, Information and Internet

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