Senior IVR Developer

Requirements

QUALIFICATIONS

• Bachelor's Degree required in Computer Science or equivalent (a combination of education and experience will be considered).

High level of English interpersonal skills and communication skills both written and oral.

EXPERIENCE

Candidates must have 6+ years of proven work experience as a IVR Developer or similar role.

Up-to-date knowledge of JAVA and web technologies Technical Expertise :

• Skills in designing, developing and implementing Cisco CVP (Customer Voice Portal) & ICM IVR scripts
• Scripting knowledge for creating a new call flow and should have good understanding in the modification of existing scripts
• Knowledge in the following areas : Call Control, Multimedia Contact Centers, Skillgroup & agent mapping, and IVR Scripts
• Technical understanding in VXML, SSML, XML, JAVA, JavaScript, Rest APIs, Portals, Database architecture, etc.
• Support and maintain existing ICM applications - troubleshoot and fix defects, perform maintenance activities
• Java / JEE, Web Development Experience SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required.
• Experience of small / medium sized teams.
• Strong understanding of application development methodologies and approaches.
• Knowledge of core banking systems applications and other ERP systems, Linux Operating Systems.
• Good problem-solving skills. Strong and proven interviewing and workshop facilitation skills specific to the collection and analysis of functional and technical system requirements. Ability to well estimate time frames needed for implementation. Good designing skills. Good communication skills.

BEHAVIOURAL COMPETENCIES

• Planning, budgeting and priority activities management / Interpersonal skills.
• Managerial and leadership skills / Team spirit / Problem solving / Good communication skills