Senior Customer Success Manager

Overview

We are looking for a Senior Customer Success Manager to lead the relationship with our enterprise customers in the Middle East to ensure they achieve maximum value from adam.ai. This is a critical role responsible for managing high-value accounts, building strategic partnerships, and ensuring long-term customer satisfaction, retention, and growth.

As a trusted advisor, you will partner with key enterprise accounts to drive adoption, align our platform with their business goals, and maximize the impact of our solution. You’ll work closely with executives, guide complex account strategies, and represent the voice of the customer across the company.

Requirements

• 5+ years of experience in Customer Success or Account Management
• Proven track record of managing enterprise accounts and executive-level relationships
• Experience in renewal, upsell, and expansion strategies for large customers
• Ability to build success plans, drive adoption, and manage complex account dynamics
• Strong communication and presentation skills, especially with C-level stakeholders
• Fluent in Arabic & English (spoken and written)

Responsibilities

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