Sr. Operational Excellence ManagerAl-Qadsiah Club Company • Al Khobar, Eastern Province, Saudi Arabia
Sr. Operational Excellence Manager
Al-Qadsiah Club Company • Al Khobar, Eastern Province, Saudi Arabia
30+ days ago
Job descriptionDevelop, implement, and maintain operational policies, procedures, and governance frameworks to ensure consistency and compliance across all departments. Regularly review and update policies to reflect best practices, SAFF / SPL regulations, and Ministry of Sport requirements. Ensure policies are effectively communicated, embedded, and monitored. Lead the development of the Operations Department’s annual business plan in alignment with the club’s strategic objectives. Drive the preparation and monitoring of operational budgets, ensuring cost efficiency and resource optimization. Support the Director of Operations in financial forecasting and aligning operational expenditures with approved budgets. Establish, monitor, and report on department-level KPIs to track performance, efficiency, and quality. Develop dashboards and reporting tools to provide transparent performance insights to leadership. Ensure accountability and continuous improvement through measurable outcomes. Develop and oversee a quality assurance framework to ensure high standards across facilities, fan experience, retail, and logistics. Identify operational risks and gaps, implementing mitigation strategies and control measures. Conduct regular risk assessments and elevate critical issues to senior leadership. Ensure compliance with ISO, QMS, and other relevant quality frameworks where applicable. Develop and implement a Business Continuity Plan (BCP) to safeguard operations during disruptions. Lead scenario planning, simulations, and readiness exercises to ensure operational resilience. Coordinate with IT, Safety, and Security teams to integrate contingency planning across the club. Identify opportunities for process optimization and lead operational excellence projects across multiple departments. Implement internal controls to safeguard assets, reduce waste, and prevent operational risks. Introduce new systems, digital tools, and methodologies that improve operational governance and effectiveness. Support large-scale projects (e.g., High Performance Center, facility upgrades, retail enhancements) ensuring readiness, quality, and compliance. Act as a key advisor to the Director of Operations on operational risks, efficiencies, and business improvements. Mentor and guide department managers and staff to embed a culture of excellence and accountability. Partner with cross-functional teams (Finance, HR, Safety, IT, Facilities, etc.) to ensure seamless operations. Engage with external vendors and contractors to ensure alignment with club standards and operational goals. Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field (Master’s preferred). 10–12 years of progressive experience in operations, governance, and quality management, with at least 4–5 years in a senior leadership role. Strong expertise in policy and procedure development, budgeting, risk management, and business continuity planning. Proven experience leading operational excellence initiatives, preferably within sports, facilities management, or complex organizations. Certification in Lean Six Sigma, Operational Excellence, or similar frameworks preferred. Knowledge of quality management systems (ISO 9001, QMS, risk frameworks) is essential. Strong financial acumen with hands‑on experience in budget development and management. Exceptional leadership, analytical, and stakeholder management skills. Strategic and analytical mindset. Strong understanding of governance, risk, and compliance. Proven ability to design and implement operational controls and KPIs. Effective in policy writing, process standardization, and reporting. Skilled in business continuity and crisis management. Strong leadership and interpersonal skills with the ability to influence across all levels. Commitment to operational excellence, innovation, and sustainable improvement. Be Part of the Legacy : Join aclub that’s redefining the futureof Saudi sports, striving to lead the competition and set new standards ofexcellence. Experience the Culture : Thrive in an environment that values quality,accountability, diversity, synergy,innovation, and ambition, while embracing harmony. This is the QadsiahWay.
Khobar, Saudi Arabia | Posted on 10 / 12 / 2025
- Be Part ofthe Legacy : Join a club that’s redefining the futureof Saudi sports, striving to lead the competition and set new standards ofexcellence.
- Experiencethe Culture : Thrive in an environment that values quality,accountability, diversity, synergy, innovation, and ambition, whileembracing harmony—this is the Qadsiah Way.
Job Description
Be Part of a Legacy Bigger Than the Game
At Al-Qadsiah Club we create more than teams! We’re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations. While shaping the future of Saudi sports.
This is more than just a job! It’s an opportunity to be part of something larger than yourself. At Al-Qadsiah, you’ll play a key role in shaping our legacy, contributing to the nation’s sports vision, and making history every step of the way.
Overview
The Senior Manager – Operational Excellence is responsible for driving a culture of efficiency, compliance, and continuous improvement across all operational areas of Al-Qadsiah Club. Reporting directly to the Director of Operations, this role provides strategic oversight on policies, processes, and controls, ensuring that the club’s operations are sustainable, scalable, and aligned with long-term strategic goals. The position will oversee policy development, budgeting, business planning, risk management, quality assurance, and operational controls, while also preparing the club for future growth and operational resilience.
Key Responsibilities
Strategic Planning & Budgeting
Performance Management & KPIs
Quality Assurance & Risk Management
Business Continuity & Resilience
Operational Enhancements & Controls
Requirements
Qualifications & Experience :
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Operational Excellence Manager • Al Khobar, Eastern Province, Saudi Arabia
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