Specialist, Account Management

Who Are We❓

Welcome to the world of Mrsool! Where on‑demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple’s App Store and Google Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on‑demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are. Whether it’s a late‑night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. The Job in a Nutshell

We are looking for an experienced Account Manager to join our team. In this role, you will play a vital part in driving the success of our business by managing and nurturing relationships with key restaurant partners. As an Account Manager, you will lead the entire client engagement process, ensuring smooth communication and resolution of issues. You will work closely with cross‑functional teams, including finance, product, and operations, to deliver solutions that enhance client satisfaction and contribute to the growth of the organization. This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients. If you’re eager to take on this rewarding opportunity, we’d love to hear from you. Apply today! What You Will Do

Manage end‑to‑end client relationships, from onboarding to resolving complex issues. Collaborate with internal teams to ensure timely and effective solutions are provided to clients. Lead projects related to client success, ensuring business goals are met while maintaining high standards of service. Act as a trusted advisor to clients, helping them maximize the value of our services. Identify opportunities to enhance client satisfaction and contribute to their business growth. This role is ideal for someone with strong relationship management skills, problem‑solving abilities, and a passion for ensuring client success. What We Offer You❗

Inclusive and diverse environment : we foster an inclusive and diverse workplace that values innovation and provides flexibility. Competitive compensation : our compensation packages are competitive and include potential share options for certain roles. Personal growth and development : we are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast‑paced, dynamic environment. Autonomy and mentorship : you’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company’s growth. Working hours : 5 days a week, 8 working hours and 1 hour lunch break. What Are We Looking For❓

Bachelor’s degree in Business, Marketing, Finance, or a related field. Proven experience as an Account Manager, preferably within the food and beverage or tech industry. Strong business acumen and financial literacy, with the ability to understand and interpret financial statements. Basic understanding of product design and development processes. Excellent problem‑solving and negotiation skills, with a track record of resolving issues effectively. Strong communication and relationship‑building skills, with the ability to manage multiple stakeholders. Familiarity with customer management systems (CRM) and tools for tracking account activities and issues. Ability to work under pressure and manage multiple accounts simultaneously. Fluency in English (written and spoken); additional languages are a plus. Experience within the food and beverage or tech industry. Who Will Excel ❓

Those who will excel in this role include individuals with fluency in English (written and spoken) and additional languages, as well as experience within the food and beverage or tech industry.

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