Service Operation Manager

About the Company

Our client is one of Saudi Arabia’s most reputable and long-established companies, operating across multiple sectors with a strong presence in the automotive industry. The company is committed to operational excellence, customer satisfaction, and continuous growth through innovation, integrity, and leadership.

About the Role

The Service Operation Manager will lead and oversee all after-sales and service operations to ensure high performance, customer satisfaction, and alignment with strategic business goals. This position requires a results-driven leader with strong operational management experience and a passion for delivering service excellence.

Key Responsibilities

• Lead and manage the service operations team to achieve business objectives and KPIs.
• Develop and execute strategic and operational plans for after-sales activities.
• Oversee service performance, process improvement, and quality control.
• Ensure compliance with company standards, safety protocols, and customer service policies.
• Supervise manpower planning, productivity, and workflow efficiency.
• Support after-sales marketing and customer retention initiatives.
• Prepare reports and performance analyses to track progress and outcomes.
• Develop, coach, and mentor team members to build a high-performing culture.

Requirements

Benefits of Joining

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