Laundry Manager

Overview

Shangri-La Jeddah, located on the Jeddah Waterfront along the Red Sea, offers luxury experiences with floor-to-ceiling windows, refined interiors, a dedicated Kids Club, supervised play area, and innovative dining concepts.

Job Summary

Under the general supervision of the Executive Housekeeper, the Service Manager – Laundry is responsible for the general administration and operation of the Laundry Department (including Linen / Uniform Section). Provides supervision, direction, and leadership to ensure efficient and customer-oriented service in the Laundry department.

Responsibilities

• Lead and manage the daily operations of the Laundry Department, ensuring high-quality cleaning standards for guest laundry, linens, and uniforms.
• Implement preventive maintenance, hygiene, and safety procedures for laundry equipment and chemical usage.
• Manage budgets, cost control, and inventory of linen, chemicals, and operating supplies.
• Train, develop, and motivate team members to deliver consistent service in line with Shangri-La standards.
• Ensure compliance with hotel policies, safety guidelines, and hygiene standards at all times.
• Collaborate with Housekeeping, F&B, Health Club, and other departments to meet operational needs.
• Monitor guest satisfaction and handle complaints related to laundry services promptly and professionally.
• Drive continuous improvement and maintain high standards of productivity, efficiency, and guest service.

Qualifications

Seniority level

Employment type

Job function

Industries

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