Contract Management- Senior Professional

Main mission

The Field Services Order & Planning Team Manager is responsible to ensure that customers orders are properly managed from booking to invoicing, including the scheduling of the service delivery, the control of the Gross Margin for flow business, and the renewal of recurring contracts.

All along this End-to-End process, the Order & Planning Team Manager is accountable to ensure best-in-class customers experience, interacting with them regularly, and to optimize execution workforce efficiency.

As a manager, she / he should ensure competencies availability and renewal inside her / his team, work capacity, as well as people development.

Activities and areas of responsibility

Prepare and dispatch the interventions

• Ensure proper checking and booking of customers orders, engaging with sales if needed;
• Ensure appropriate service and billing plans are properly set in ERP and bFS;
• Ensure Work Orders are properly created, enriched and scheduled in bFS based on business priorities and best FSR availability;

Ensure proper proactive communication with customers and proper handover to FSR team.

Execute and invoice the services

Manage the team

Main interactions

Key Success Factors

Performance measurement (KPI'S)

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€36 billion global revenue

150 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations

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This position will be posted until filled.

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