Corporate Director of Residential Operations

Overview

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism. The Corporate Director of Residential Operations leads the creation and development of the new business activity for the hospitality operator, establishing best-in-class operational performance and positioning across all residential assets managed by Red Sea Global Hospitality (RSGH). Location : Corporate Office – Red Sea Global Hospitality (with travel to properties as required). Reports to : Group Head of Hospitality. Department : Residential Hospitality Division. About Us We are committed to delivering exceptional guest experiences and creating an extraordinary work environment grounded in Respect, Responsibility, Passion, and Collaboration. We aim to elevate luxury hospitality while pursuing sustainable practices and innovative guest service. Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. As Corporate Director of Residential Operations, you will need to : Strategic Leadership

Define, implement, and oversee the operational vision for all RSGH-managed residences, ensuring alignment with brand positioning, sustainability goals, and cultural authenticity. Collaborate with internal and external development partners on business modelling. Work with design and Technical Services teams from the earliest stages to ensure operational readiness, functionality, and service infrastructure are embedded in each project. Balance standardized excellence with localized adaptations reflecting the destination’s identity and homeowner profiles. Integrate managed residential operations into the shared services platforms of RSGH serving the resorts portfolio.

Operational Oversight

Lead all operational functions for the residential portfolio, from pre-opening through steady-state operations. Develop and implement SOPs for luxury residential living, including concierge, engineering, housekeeping, security, wellness, and lifestyle programming. Conduct regular property reviews, audits, and service evaluations to ensure consistency, quality, and continuous improvement.

Resident Experience & Lifestyle Services

Deliver a bespoke, high-touch owner experience through curated services, personalization, and attention to detail. Oversee owner onboarding journeys, celebratory experiences, and ongoing programming to foster exclusivity and community. Leverage technology and digital tools to enhance communication, convenience, and service personalization.

Homeowner Relations & Governance

Act as the senior corporate liaison for Homeowners Associations (HOAs), ensuring transparency and alignment on service delivery. Oversee homeowner committees, governance, and engagement, resolving concerns collaboratively. Ensure compliance with homeowner service agreements, bylaws, and community rules, promoting harmony within each community. Develop operational structures for the RSGH residential rental program, ensuring integration with hotel and resort operations where applicable. Safeguard asset care and service excellence for participating properties while ensuring owner consent and satisfaction. Identify and implement ancillary revenue streams without compromising exclusivity. Collaborate with Sales & Marketing to align service delivery with product positioning from concept to owner handover. Support sales activities through service briefings, show unit readiness, and curated handover experiences. Provide operational guidance on pricing structures, owner expectations, and post-sale service commitments. Co-develop and manage annual budgets, service charge models, and capital expenditure plans. Monitor financial KPIs, maintain budget discipline, and identify efficiency opportunities without reducing service quality. Explore and implement lifestyle-driven services to enhance revenue and owner satisfaction.

Leadership & Talent Development

Recruit, mentor, and oversee Residence Managers and operational leadership teams across the portfolio. Foster a service culture built on ownership, excellence, and innovation. Develop specialized training programs tailored to ultra-luxury residential operations and leadership.

Qualifications & Experience

10–15 years of senior leadership experience in ultra-luxury residential or hospitality operations. Proven track record in managing large-scale residential communities, including private ownership and serviced residences. In-depth knowledge of homeowners association governance, property law, and luxury residential trends. Fluency in Arabic and GCC experience preferred. Bachelor’s degree in Hospitality, Real Estate, or related field; master’s degree preferred. Strategic and operational leadership with an owner-focused mindset. Strong cultural awareness and emotional intelligence. Advanced financial literacy and contract management skills. Proven business modelling experience. Collaborative leadership across cross-functional and multi-property environments. Deep understanding of luxury residential living standards, service innovation, and long-term asset stewardship. In Return, What We Offer

Opportunities for personal and professional development with targeted programs for career advancement. Competitive compensation package. Access to exclusive perks and benefits within Red Sea Global Hospitality. Health Insurance coverage while in service. Supportive, inclusive work environment that values diversity and collaboration. Employee Recognition Programs. Daily meals on duty and uniform dry-cleaning services. Year-round events, wellness programs, charity drives, and sports activities. Accessibility and Adjustments

We welcome all applicants and are committed to providing reasonable adjustments throughout our recruitment process. If you would like to discuss any specific requirements, please get in touch with us. Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply. Note : This description reflects the current scope of the role and is subject to change.

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