Service Desk Technician

Location

APAC Employment Type

Full time Location Type

Remote Department

R&D IT Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. This role will be available in LATAM or APAC. We are constantly growing both in product and in customers, and you'll have a major impact getting us there! Responsibilities

SaaS management for full tech stack of the organization White glove support to Executives and Department Heads Support Escalations Manage Team; including technical training, regular 1 : 1, schedule management, coaching, etc. Configure, update, troubleshoot, and maintain software and hardware Work with the IT team to expand efficiency through improving, streamlining, and documenting IT processes. Create Knowledge Base articles Must work with cross-functional teams, such as InfoSec, DevOps, etc Required Skills

Must have experience with SSO configurations, integrations, and troubleshooting. General understanding of Security Control Requirements pertaining to audits such as SOC II, PCI, SOX, etc Policy updates

Policy updates such as conditional policy, password policy, etc. MDM Solution Management In-depth knowledge of information technology software, user management, and information security best practices. Desired Skills and Experience

4+ Years leadership experience Bachelor of Science in Computer Science or a related field or equivalent experience Or three or more years of work experience as a System Engineer, System Administrator, Tier III IT Support Admin or related position Certifications such as CCS, CompTIA, or any other relevant technology related certificates is a plus Strong IT background with experience creating efficiency within the tech stack; including process improvements, integrations, system configurations that improve technology use or management. IdP and SSO software such as OneLogin, Okta Microsoft Suite, including Intune Company-wide software, such as email, chat, ticket system MacOS OS : methodology Experience working within a team in large-scale IT Operations Projects Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. We began using Covey Scout for Inbound on March 30, 2025. Deel uses Covey as part of our hiring and / or promotional processes. Some features may qualify as Automated Employment Decision Tools (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here :