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ENGINEER, APPLICATIONS
alfanar GroupRiyadh, Riyadh Region, Saudi Arabia21 منذ أيام
الوصف الوظيفيAnalyze in-field equipment performance to identify improvement opportunities. Collaborate with field teams to gather operational data and evaluate product behavior in real-world conditions. Provide technical recommendations to enhance product reliability and efficiency. Support the sales team with technical analysis, custom solutions, and product specifications. Prepare and deliver technical presentations tailored to customer needs. Ensure accurate and timely delivery of technical content for proposals and documentation. Lead and support customer training programs on product use, features, and maintenance. Develop training materials and manuals for customer education. Offer post-training technical support to address ongoing customer queries. Work closely with R&D, manufacturing, and field operations teams to align technical solutions with product and customer requirements. Maintain clear, effective communication with customers to ensure expectations and technical needs are met. Ability to obtain updated soft and technical skills related to the job. Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report detailing the deviation and execution of planned tasks. Solve related problems as they arise and escalate any complex operational issues. Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible. Comply with related policies, procedures, and work instructions. Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products / services.
Overview
Job Purpose : Responsible for leading technical product adaptation initiatives and providing expert support throughout the product lifecycle—from design modifications to field performance analysis and customer training. This position ensures that products meet customer-specific requirements, operate reliably in real-world environments, and are effectively supported with accurate documentation and training.
Key Accountability Areas
Product Adaptation Projects
- Define technical requirements for product modifications and ensure compliance with customer and regulatory standards.
- Lead the creation of detailed specifications and oversee validation and testing of adapted products.
- Maintain and update technical documentation to reflect product changes accurately.
Field Equipment Analysis
Sales Support
Customer Training
Collaboration and Communication
Role Accountability
HR Proficiency
Delivery
Problem-Solving
Quality
Business Process Improvements
Compliance
Health, Safety, and Environment
Qualifications
Academic Qualification : Bachelor Degree in Electrical Engineering
Work Experience : 2 to 4 Years
Technical / Functional Competencies : Customer Service Orientation; Customer Service Programs
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