Managed Services Lead

Description and Requirements

At the role of Managed Services Lead you will oversee and deliver high-quality IT managed services for our clients. The successful candidate will be a Saudi Arabian citizen with strong project management expertise and at least 5 years of experience in managed services, service delivery, or related IT fields. This role requires strong leadership, client engagement, and operational excellence to ensure seamless delivery of services aligned with contractual obligations and organizational objectives. Key Responsibilities :

• Lead the planning, execution, and management of managed services projects and initiatives.
• Ensure delivery of IT services in alignment with SLAs, KPIs, and client expectations.
• Manage service contracts, vendors, and client relationships to ensure effective collaboration.
• Oversee day-to-day operations of managed services teams, ensuring service reliability and performance.
• Drive continuous improvement in service delivery, operational processes, and customer satisfaction.
• Coordinate with cross-functional teams to resolve escalated issues and provide root cause analysis.
• Manage project budgets, resources, and timelines to ensure successful delivery.
• Provide leadership, mentorship, and performance management for the managed services team.
• Prepare regular reports on service performance, risks, and improvement plans for senior management and clients.
• Stay up-to-date with industry best practices, ITIL frameworks, and technology trends to improve service offerings.

Requirements :

What we offer You :