Senior IT Engineer

Key Responsibilities

• Handle complex hardware, software, and network issues escalated from Level 1 and Level 2 support teams.
• Perform root cause analysis and implement long-term fixes to reduce recurring issues.
• Manage system upgrades, patching, and security hardening.
• Oversee setup and configuration of user accounts, profiles, and security policies.
• Ensure compliance with company IT standards, security guidelines, and audit requirements.
• Monitor system performance and availability; provide technical input on IT projects to ensure solutions are scalable and secure.
• Support backup strategies.
• Guide and mentor IT Support Engineers, ensuring knowledge transfer and skill development.
• Act as escalation point for urgent or unresolved tickets.
• Work closely with business units to understand IT needs and provide proactive solutions.
• Maintain clear communication with management regarding risks, issues, and improvement opportunities.

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