Hospitality Supervisor

We are seeking an experienced and dedicated Hospitality Supervisor to leadand manage the daily operations of our facilities in prestigiousResidentialCommunity. In this role, you will play a crucial part in organising andoverseeing all activities to ensure a seamless and exceptional customerexperience. As a leader and problem solver, you will guide and support ourteam, empowering them to reach their full potential.Your responsibilities will encompass coordinating various functions,implementing efficient processes, and maintaining high-quality standardsthroughout the organisation. Excellent communication and organisationalskills are vital for effectively liaising with staff, customers, and otherstakeholders.We are looking for a candidate with a proven track record in the hospitalityindustry, a passion for delivering outstanding service, and the ability toinspire and motivate others. Join our team and contribute to creatingmemorable experiences for our guests while driving the success of ourhospitality operations. Responsibilities

• Oversee front desk operations, housekeeping, food and beverageservices and other guest-related functions.
• Developing and implementing policies, procedures and standards toenhance guest satisfaction, streamline operations and maintaincompliance with industry regulations.
• Maintaining relationships with vendors, suppliers and partners toensure quality products and services.
• Handling guest feedback and resolving complaints or issues promptlyand satisfactorily. Supervise and manage all aspects of the hospitality department,including front desk operations, reservations, guest services andhousekeeping.
• Ensure a high level of customer service by leading and motivating thehospitality team, setting performance expectations and providingongoing training and development.
• Collaborate with other departments, such as food and beverage,events and facilities, to ensure seamless coordination and delivery ofservices to guests.
• Coordinate reservations and optimise occupancy rates, maximisingrevenue and maintaining accurate booking records.
• Monitor guest feedback and satisfaction metrics, implementingimprovement initiatives based on feedback and trends.
• Conduct regular inspections to ensure cleanliness, functionality andmaintenance of guest rooms and common areas.
• Manage vendor relationships, negotiate contracts and ensure qualityand cost-effective service delivery.
• Stay updated on industry trends, best practices and emergingtechnologies in the hospitality field, continuously seekingopportunities to enhance guest experiences.
• Manage guest inquiries and concerns, coordinating reservations,optimising occupancy rates and maintaining high standards ofcleanliness and comfort throughout the hotel premises.
• Hire qualified personnel according to standards
• Ensure supplies and equipment are adequate in quantity and quality
• Handle customer complaints when necessary
• Coordinate the events with the Client.
• Assume responsibility of budgeting and monitoring expenses
• Enforce adherence to regulations and quality standards
• Ensure all records are kept properly and consistently Review and prepare reports for senior management
• Ensure a seamless and exceptional guest service and customerexperience.

Requirements and skills

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