Senior Tech Partner

The Senior Tech Partner is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related) physically on-location at Schneider Electric facilities including but not limited to : - Desk-side service support - Hardware break and fix - Warranty & contract management - IMACD - PC Refresh - Security Incidents management - Events support - Disaster Recovery - Infrastructure Support - VIP Support - Stock level Management - Non-Catalogued Onsite Services (Non-Standard Service Requests) - Hands and Eyes Support - Escort Services - Preventive Maintenance Scope : Saudi Arabia (Spark-Eastern Province - Abqaiq) & Remote support to other sites in the cluster. Responsibilities Provide daily deskside and remote IT support for Schneider Electric end users, including fault diagnosis, software / hardware troubleshooting, and system optimization. Support and maintain desktop IT systems and peripherals such as PCs, printers, Windows OS, Microsoft Office, and collaboration tools. Deliver Level 2 support for AV / conferencing equipment and assist during special events like board meetings and training sessions. Perform basic network troubleshooting on corporate devices and ensure connectivity (wired / wireless) is functional. Support mobile device setup, configuration, and basic troubleshooting, including BYOD scenarios. Manage user accounts, permissions, and group policies within a Windows AD domain environment. Handle all support activities using ITSM tools—assigning, resolving, escalating tickets with detailed documentation. Execute PC refresh tasks including configuration, data migration, connectivity checks, and asset updates in CMDB. Perform hardware break-fix services, warranty coordination, and temporary replacements while ensuring data integrity and secure disposal. Conduct daily preventive maintenance walkthroughs of IT rooms, data centers, and server rooms to identify and report anomalies. Provide “Hands & Eyes” support for infrastructure tasks under remote team guidance, including server checks and issue reporting. Facilitate physical access, escort services, and compliance with Schneider Electric’s security policies for infrastructure equipment. Bachelor's degree in computer science, or equivalent experiences. 5 years of relevant working experience in IT support filed. Problem solving and influencing skills with good serving attitude. Excellent verbal, written, and interpersonal communication skills. Strong motivation and can be self-directed in working with multi-cultural / multi-country teams. Effective organizational, multi-tasking, and prioritizing skills. ITIL certification / IT support experience is a plus. Project and time management skills. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.