ServiceNow - Knowledge Management (Problem & Knowledge Management)

Overview

ServiceNow - Knowledge Management (Problem & Knowledge Management) at DXC Technology Job location : onsite in Riyadh Responsibilities

Creation, governance, and continuous improvement of knowledge content within the ServiceNow platform Create, manage, and curate knowledge articles Define and enforce knowledge governance standards Analyze usage trends and optimize content for accessibility and accuracy Work with various teams to ensure documentation quality Promote self-service capabilities via the knowledge base Qualifications

Experience in ServiceNow Knowledge Management or similar roles Strong written communication and content management skills Detail-oriented with experience in IT support environments At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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