Service Technician

Overview

The role holder is responsible for carrying out service field activities (preventive maintenance, call back attendance, planned / unplanned repair works, modernization etc.), within the respective territory / route assigned. The role holder shall carry out duties in accordance with the stipulated business policies and procedures.

Core Responsibilities

• Performs preventive maintenance, cleaning and other contractual works of assigned units, as per the route chart issued.
• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.
• Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
• Identifies and reports abnormalities (interior as well as exterior), missing components etc. through the maintenance process to highlight safety concerns, implement corrective actions and generate upselling opportunities.
• Co-ordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets etc. associated with mechanical duties in a timely manner.
• Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
• Ensures all service / maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirements, and with adequate personal protective equipment to minimize safety concerns.
• Supports other junior colleagues with service / maintenance operations at the client sites, acting as a buddy to help develop their skills further.
• Reports any accidents, near misses, potential hazards, and unsafe conditions that occur during work activity and impact the safety of the mechanics or end users to the Team Lead - Mechanic.

Qualifications

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