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Audio Video Field Technician
Audio Video Field TechnicianDaktronics • Riyadh, Riyadh Region, Saudi Arabia
Audio Video Field Technician

Audio Video Field Technician

Daktronics • Riyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Position Summary

SSCO Code : – Electronics Field Service Engineer (aligned with the International ISCO-08 standards and mapped to SSCO). When you work at Daktronics Arabia, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye‑catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games, attract customers worldwide, and even provide direction for people as they travel, work and play. As part of the team, you’ll have interesting, impactful work with flexible opportunities and a company that offers competitive compensation and meaningful benefits—and the people are second to none.

What will work look like for me?

Our Audio Video Field Technicians provide high‑quality service delivery, on‑site support and installation, maintenance, and troubleshooting of Daktronics’ digital LED display and audio systems across the Middle East, West / Central Asia and Africa.

Onsite Support Consists of Supporting Daktronics Equipment and End Customers Where the Equipment Is Located. This work will primarily focus on :

  • Providing service, installation, or support during an event at a customer site.
  • Providing on‑site technical and maintenance services for Control Systems and Display Systems.
  • Leveraging your knowledge by training our Service Partners.
  • Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
  • Actively creating and updating knowledge base articles for internal and external use.
  • On‑site technical support may include terminating fiber, field repair, testing, and system‑level troubleshooting.

Remote Support

This work will primarily focus on :

  • Providing technical, over‑the‑phone support to internal and external customers.
  • Responding to customers’ requests for technical support primarily through incoming and proactive outbound calls.
  • Providing software application installation / configuration support along with “how‑to” assistance.
  • Troubleshooting and solving basic to sophisticated hardware and software technical issues.

    • General Responsibilities

  • Communicate effectively in a variety of settings.
  • Positively and professionally handle stressful situations.
  • Show personal commitment to continuous improvement.
  • Display a can‑do attitude in good and bad times.
  • Effectively exercise discretion and independent judgment.
  • Work effectively as a team member, assisting when and where needed.
  • Work with Sales, Project Managers, Service staff, customers, and other personnel to solve technical issues.
  • Plan and prioritize customer requests and scheduled work.
  • Appropriately document all services performed : service logs, work logs, inventory, and shipping documents.
  • Follow the procedures outlined in the Installation Supervisor’s Guide.
  • Relay customer feedback on product performance and features to Customer Service and Engineering, including detailed site reports on installation and service work.
  • Take a proactive approach to the service needs of Daktronics customers.
  • Competently represent Daktronics to customers, in a confident and professional manner.
  • Develop a strong business relationship with key customers in the area and take a key role in service relationships.
  • Become knowledgeable about and follow company procedures.
  • Perform other duties as assigned.

    • Location

    This position is a full‑time role located in Riyadh, Saudi Arabia.

    Work Schedule

  • Most of your work will be Sunday – Thursday during normal business hours.
  • Some last‑minute scheduling may occur to meet our customers’ needs when an unexpected repair or event happens. Your schedule may vary and will include some nights and weekends depending on business needs. We strive for work / life balance and time‑off‑in‑lieu may be granted to maintain appropriate standard hours.
  • On‑call and event support responsibilities.

    • Work Environment

  • Your office will be in Riyadh, Saudi Arabia.
  • Role is 90% travel. You will travel to customer sites within your regional area. You may also travel nationwide or internationally depending on business needs. Most of the travel will be throughout the Middle East, West / Central Asia, and Africa. On‑site work can vary by location and from day to day.
  • When you aren’t working on a customer site, you will work from your office to remotely support our customers.

    • Qualifications

  • Minimum of an associate degree plus relevant experience. Bachelor’s degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A / V Broadcast, or similar programs. Non‑technical bachelor’s degrees may be considered if the applicant also has previous experience demonstrating technical learning ability.
  • Three to five years of experience in a similar role (audio / video, electrical, communication).
  • Able to work at heights, work from a ladder, and carry ladder / tools / parts from vehicle to work site.
  • Available to work evenings, midnight shifts and / or weekends to support facility event schedules.
  • Must be able to complete work responsibilities with little supervision.
  • Effectively exercise discretion and independent judgment.
  • Strong computer skills are necessary. Examples include Microsoft Office programs (Word, Excel, etc.) and Internet navigation.
  • Ability to travel by air and ground. Valid driver’s license and good driving record. Must have valid KSA issued driver’s license.
  • Must be willing and able to travel outside of the KSA. Role is 90% travel, throughout the Middle East, West / Central Asia and Africa. Occasional travel will also be required to the United States, China, and Europe.
  • Fluent in English, both written and verbal. Fluent Arabic is also preferred.

    • Compensation & Benefits

  • Commuting and Housing Allowance
  • Annual allowance to assist with air travel costs for you and your family to travel to your home country.
  • Health insurance, annual leave and more!

    • Application Instructions

    Submit your application via the Daktronics Career Portal :

    Seniority Level

  • Mid‑Senior level

    • Employment Type

  • Full‑time

    • Job Function

  • Design, Art / Creative, and Information Technology

    • Industries

  • Manufacturing

    • #J-18808-Ljbffr

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