Cluster Director of Talent Development

THE IMPACT OF THIS ROLE

Set and develop strategies aligned with organizational vision and future aspirations. Take a long-term and big-picture view of the business. Communicate compelling visions and translates that into plans and actions.

According to the service philosophy of Rosewood Hotel Group, to develop a series of effective learning programmes to let each of our associates understand the service philosophy specified above; to stimulate and inspire their passion in providing excellent service, and to be flexible to accommodate the development of our associates in all departments.

To integrate the training programmes with the on-going development of our associates, so that they will work towards the same goal and direction of Rosewood Hotel Group. Manage the training and development function for both Red Sea and Amaala hotels to include scheduling and facilitating existing programs, implementing new programs, and ensuring that all training and development standards are met.

KEY RESPONSIBILITIES

Financial

• Demonstrate sound business acumen by keeping up to date with market trends and industry dynamics. Identify business opportunities for the organization. Demonstrate financial awareness by thinking in terms of profits, loss and added value. Deliver tangible business results.
• Assist in compiling the Hotels’ talent development budget and to control and monitor expenditure on a monthly basis.

Operations

• Take initiative and ownership of making decisions and actions timely and independently. Take calculated risks and makes considered decisions based on information and intelligence across the organization.
• Analyse and prioritise training needs within the hotels, making reference to resources such as Trust You, hotel quality standards, Mystery Guest feedback reports, SOP Manuals and Sense of Engagement Survey; to develop annual and monthly training plans based on these training needs following Rosewood’s training principles.
• Establish relationships with and assist departmental trainers achieving their departmental training objectives for on-job training by coaching and motivating them through regular contact and by carrying out regular audits of personal development plans and training records.
• Ensure that the right people are in these positions and that their role adds value to the business.
• Assist departmental management to produce training plans for each department and individual associates with support from the departmental trainers.
• Develop and deliver creative and intuitive training programs to meet the needs of the business and associates.
• Coordinate The Perfect Discovery and follow-up to Discovery, ensuring that it is run regularly, delivering sessions if assigned trainer is unavailable, and updating sessions in line with hotel and company standards, legislation and the needs of the business.
• Manage the administration of all training related matters, recording nominations, sending out joining instructions and pre-course forms, following up with feedback forms and issuing certificates, etc.
• Co-ordinate and monitor associate participating in external training and educational programmes, ensuring promissory note is signed, gaining feedback and carrying out evaluation.
• Evaluate all training, reviewing feedback from delegates and managers, and amending contents where appropriate.
• Manage property e-learning system ensuring all compliance trainings are complete in given time frame.
• Source quality external training providers ensuring Rosewood London offers the very best selection of internal and external courses to our colleagues.
• Recruit and select students, school leavers and graduates for training programmes and placements within the Hotels, preparing a personalised programme for each starter that fits in with both the needs of the business and their objectives and following our brand guidelines.
• Establish links with Local Education Authorities, Industry Organisations, Government Bodies, Nominated Universities and Colleges and other contacts as appropriate, always looking for opportunities to promote Rosewood London with Passion.
• Regularly review training policies, procedures and practices and to recommend improvements where appropriate.
• Monitor present and future trends, practices and systems in the training field and to make recommendations relating thereto.
• Support where appropriate to the Director of Safety & Security and department in relation to the organisation and administration of Health and Safety training.
• Drive the performance review process through preparation and training in advance of the review season; motivation, communication and reporting of results during review season; by collecting and sharing feedback; and by preparing and implementing a training action plan based on the results.
• Identify key talent for succession planning and liaise with departmental managers to ensure personal development plans are implemented.
• Establish and maintain effective employee relations within the hotels and department.
• Identify CSR activities for hotels associates in line with Rosewood Impacts.
• Ensure each department conducts a Rosewood Daily Calling incorporating a 10-minute training session on the departmental standard of the week.
• Assist the Assistant Director of Talent & Culture and deputise for the Director of Talent & Culture as and when required, managing the department and representing the department at key meetings.
• Be an active member of the hotels management team, participating in any events and training as and when required.
• To be fully conversant with the Associate Journey Book.

Team

• Through people leadership, provide others with a clear direction and sets appropriate standards of behavior. Motivate and empower others by delegating work appropriately. Provide associates with development opportunities and support. Builds capable and diverse teams.
• Foster the development of a positive work environment for the department’s associates. Mentor all levels through formal and informal meetings, discussions and performance feedback.
• Establish and maintain effective internal communications and meeting structures to ensure optimum teamwork and productivity.
• Proactively drive high levels of associate engagement by ensuring regular conversations and communication through department meetings, one to ones, performance appraisals and all associate meetings.
• Foster a culture of recognition by promoting hotels recognition programmes and divisional incentives.
• Maintain discipline within the department and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent & Culture Department.
• Operate an efficient and well-organized department, ensuring all associates are well trained and highly motivated.
• Take an active role in ensuring compliance with training requirements in conjunction with Talent & Culture.
• Act as a coach and a mentor to senior leaders, focusing particularly on their personal development needs.
• Model the company culture, vision, mission and core values at all times, actively driving the vision and values across the hotel.

Other

While this job description is intended to be an accurate reflection of the duties involved in this position, it is not to be regarded as exhaustive. The company reserves the right to add, remove or alter duties when business need dictates.

As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

CRITICAL SKILLS & QUALIFICATIONS

• • Well-developed leadership competencies:
• Initiative- ability to decide and initiate action.
• Strategic thinking- ability to formulate strategies and methodically solve problems.
• Business acumen- entrepreneurial mindset and commercial thinker.
• People leadership- leads by example, promoting a clear sense of purpose to associates.
  • Well-developed communication and presentation skills (written / verbal).
  • Effective relationship management skills (internal / external)
  • Strong guest centricity skills.
  • Strong project management and facilitation skills, with the ability to manage multiple priorities and deadlines.
  • Proficient in learning management systems, e-learning platforms, and data analysis tools.