Reservations Agent (Saudi Nationality)

Overview Reservations Agent (Saudi Nationality) — Sofitel

Sofitel Riyadh Hotel & Convention Center : A Symphony of French Elegance and Saudi Arabian Warmth. The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description Handle customer calls and inquiries pertaining to room reservations, with a focus on revenue maximization and quality.

Key Roles & Responsibilities

Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management (Retail, Corporate, Leisure, Group, Other) including rate restrictions, hurdles and availabilities.

Maximise rooms revenue through the conversion of telephone calls into sales; utilize effective upselling techniques.

Be fully conversant with all hotel products and services; handle emails pertaining to room reservations.

Be fully conversant with all market segments and rate plans used across all distribution channels; adapt sales technique to offer the right product to the right customer at the right time.

Handle customer queries and complaints relating to Rooms Reservations.

Co-host dinners / special events with the Sales Team and participate in client entertainment as required.

Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies.

Implement and comply with ACCOR’S Core Reservation Standards; achieve targeted goals in LQA Hotel Mystery Shopping calls.

Maintain accuracy and cleanliness of the PMS Database; ensure market segmentation is accurate for each reservation; create hierarchies / relationships between Corporate Accounts.

Ensure reservations meet property standards in data accuracy and guest satisfaction.

Understand and effectively use RM tools, including Opera PMS; participate in all property PMS conversions.

Understand and use the hotel’s telephone system; maintain reservation correspondence.

Support the Reservations Manager and / or Revenue Management leader with special projects as required.

Qualifications Personal Attributes

Ability to adapt to a changing environment.

Attention to detail.

Ability to handle multiple tasks.

Ability to organize workflow.

Qualifications

Degree / Diploma in Training and Development or Hotel Management.

Working knowledge of Opera and Microsoft Office.

Experience

Minimum 2 years’ experience in a hotel or resort as a Reservations Agent.

Luxury hotel background preferred.

Saudi National is mandatory.

Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

#J-18808-Ljbffr