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Executive Housekeeper

Executive Housekeeper

Dusit Doha Hotel | Dusit Hotel & Suites - DohaRiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

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  • Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments.
  • Meets the head of each section to ensure that daily assignments and objectives are cleared to everyone.
  • Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.
  • Evaluates the performance of heads of all sections and makes sure that evaluations of other employees in Housekeeping are done fairly and objectively.
  • Inspects entire hotel (& apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition.
  • Spot-checks vacant and occupied guest rooms, and some areas of the apartment service.
  • Inspects all VIP and long-staying guest rooms.
  • Maintains proper record and control procedures for lost and found items.
  • Distributes keys to Housekeeping staff (Floor Supervisors & Housekeeping attendants)
  • Oversees the department in the absence of the Director of Rooms.
  • Performs other duties as assigned by Supervisor.

Job Description

PRIMARY RESPONSIBILITIES

  • Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments.
  • Meets the head of each section to ensure that daily assignments and objectives are cleared to everyone.
  • Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.
  • Evaluates the performance of heads of all sections and makes sure that evaluations of other employees in Housekeeping are done fairly and objectively.
  • Inspects entire hotel (& apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition.
  • Spot-checks vacant and occupied guest rooms, and some areas of the apartment service.
  • Inspects all VIP and long-staying guest rooms.
  • Maintains proper record and control procedures for lost and found items.
  • Distributes keys to Housekeeping staff (Floor Supervisors & Housekeeping attendants)
  • Oversees the department in the absence of the Director of Rooms.
  • Performs other duties as assigned by Supervisor.

    • Administrative Responsibilities

  • Screens and Acknowledges daily work schedules.
  • Conducts daily briefing and de-briefing to the heads of all sections.
  • Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.
  • Establishes two-way communication with related departments.
  • Set as good samples to communicate effectively with guests, subordinates, immediate supervisors and others.
  • Manages time effectively by meeting deadlines on time.
  • Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
  • Identifies and solves problems in a professional manner.
  • Acknowledges logbook and ensures that each recorded problems is attended.
  • Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.

    • Technical Responsibilities

  • Understands and can explain job descriptions of all positions in the Housekeeping Department.
  • Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.
  • Recognizes good quality products and presentation.
  • Checks and improves all service standards established by the company.
  • Supervises staff activities to maximize revenue and minimize costs.
  • Provides assistance to the staff when required during peak periods.
  • Maintains grooming standards for all personnel.
  • Conserve energy and water at all time by not decreasing guest comfort and cleaning efficiency.
  • Manages wastes by reducing and recycle the wastes, carefully use of all resources.
  • Ensures that Housekeeping and related departments’ employees can communicate with guests and the fellow employees politely and professionally.
  • Works closely with other room’s managers to do the profit and capital expenditure budgets.
  • Ensures that par stocks of operating supplies and equipment are met the standard procedures of housekeeping.
  • Maintains and improves the quality of services and facilities according to the company’s standards at all times.

    • Commercial Responsibilities

  • Communicates effectively with guest, clients, business partners and employees.
  • To be a good sales person to promote hotel’s image and businesses.
  • Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
  • Represents management team, hotel, and company well with any external guests.

    • Human Resources Responsibilities

  • Coaches and counsels all staff when applicable.
  • Evaluates objectively the performance of Housekeeping Manager, Assistant Housekeepers, Housekeeping Agents and other related staff.
  • Provides the most effective training to all housekeeping and related employees regularly.
  • Motivates staff to grow within the company.
  • Develops him / herself to be better manager at all times.

    • RELATIONSHIP

  • Reports to Director of Rooms or GM / HM in absence of Dir. of Rooms or superior.
  • Directs and supervises activities of the Housekeeping and other related employees.
  • Coordinates with other managers for all activities of the hotel.
  • Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.

    • Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

    • Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

    • Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

    • CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

    • Job Requirements

  • Minimum education of Bachelor degree in Hotel Management, Business Administration or related field.
  • Minimum 8 years of experience in Housekeeping in the 5 star environment.
  • Reports to Director of Rooms or GM / HM in absence of Dir. of Rooms or superior.
  • Directs and supervises activities of the Housekeeping and other related employees.
  • Coordinates with other managers for all activities of the hotel.
  • Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.

    • Seniority level

    Seniority level

    Director

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Management and Manufacturing

    Industries

    Hospitality

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    Executive Housekeeper • Riyadh, Riyadh Region, Saudi Arabia