PROGRAM MANAGER

Overview The

Program Manager

is responsible for overseeing the

successful execution of complex programs

involving multiple interrelated projects. This role ensures that initiatives are delivered

on time, within scope, and in alignment with business strategy , while effectively managing dependencies, risks, and stakeholder expectations.

The post holder will provide strategic leadership to project managers and cross-functional teams, driving

operational excellence

and ensuring compliance with governance frameworks. The Program Manager serves as a critical link between delivery teams, senior leadership, and external stakeholders, ensuring clear communication and alignment at every stage of the program lifecycle.

Key Responsibilities Program Leadership and Execution

Lead and manage the execution of large-scale, multi-project programs from initiation to closure.

Develop program plans, schedules, and resource allocation strategies to ensure efficient delivery.

Provide direction and guidance to project managers and team leads to maintain alignment with program objectives.

Ensure seamless integration of project outcomes into business operations.

Governance and Compliance

Implement and enforce program governance frameworks, policies, and procedures.

Ensure adherence to regulatory, compliance, and quality standards throughout the program lifecycle.

Establish reporting structures to track progress, risks, and financial performance.

Risk and Issue Management

Proactively identify, assess, and mitigate risks that could impact program success.

Resolve escalated issues and conflicts, ensuring minimal disruption to program delivery.

Maintain a structured process for risk tracking and reporting to leadership.

Stakeholder Management

Serve as a primary point of contact for program updates and progress reporting.

Build strong relationships with senior leadership, project sponsors, and external partners.

Facilitate alignment between business needs and delivery teams, ensuring stakeholder satisfaction.

Performance Measurement and Continuous Improvement

Define and monitor key performance indicators (KPIs) to measure program success.

Lead lessons-learned sessions and embed continuous improvement practices into future programs.

Promote innovation and best practices across all program teams.

Required Qualifications and Experience

12-15 years of experience

in program or project leadership roles, preferably in complex, cross-functional environments.

Proven ability to manage multiple, interdependent projects simultaneously.

Familiarity with at least

two functional domains , such as :

Customer Experience (CX)

Fraud Management

Strategy Development and Execution

Technology

Pensions or Investments

Medical or Healthcare Services

Strong stakeholder management and interpersonal skills, with experience engaging senior executives.

Demonstrated expertise in

risk management, governance, and regulatory compliance .

Proficiency in recognized program management methodologies such as

PMI, PRINCE2, MSP , or equivalent.

Excellent written and verbal communication skills.

Preferred Qualifications

Bachelors or Masters degree in Business Administration, Management, or a related field.

Professional certifications such as

PMP ,

PgMP , or

MSP Practitioner .

Experience in public sector or large-scale transformation programs.

Understanding of emerging technologies and their impact on program delivery.

Core Competencies

Leadership :

Inspires and directs cross-functional teams to achieve ambitious goals.

Strategic Thinking :

Aligns program execution with organizational strategy and objectives.

Problem-Solving :

Resolves complex issues effectively with practical, innovative solutions.

Stakeholder Engagement :

Builds trust and delivers clear, actionable communication at all levels.

Adaptability :

Thrives in dynamic environments and adjusts to changing priorities.

Vertical Technology

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