Senior Data Center Engineer - Operation - KSA

Responsibilities

• Manage and deliver the operation, upgrade, and configuration of servers, OS, and Backup solutions.
• Monitor the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
• Support Datacenter engineers in operation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
• Prepare and submits weekly and monthly progress report to the Datacenter team leader to clarify the current status and progress of assigned task.
• Participate in project planning for all the technical aspects related for his team. Support the Team Leader in hiring new resources if needed.
• Act as the technical interface with the client in regards to any queries concerning the installation phase.
• Manage the customer UATs.
• Handle and manage down time activities and its procedures.
• Support our customers inside / outside KSA.
• Investigate and identify the root cause of the incidents.
• Escalate customer satisfaction problems to Data center Team Leader, Technical Project Services, if necessary.
• Provide third-level support to the technical Data center engineers.
• Provide technical training to new stuff and measure their capabilities.
• Responsible for personal and engineer’s development to meet business requirements.
• Prepare compiles and review the Project Technical Documentation’s with the details of the installation work and submits to team leader.
• Supervise the enrichment of the knowledge base system.

Skills

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